Note: To inquire on a product you must have access to the gray inquiry menu on the top of your storefront. Clicking on any item on the inquiry menu will bring you into the back-end of Promail. To return to the storefront, simply click "Enter Orders" from the same menu.
To Inquire on a product, click "Products" from the inquiry menu. You can then search for a product by ID or name. You will then see basic information about the product as well as some tabs, each showing different information. Below I have listed out some of the more important bits of information in a list.
Product Inquiry FAQ
A - Which versions are available in this product?
To determine this, click to the "Versioning" tab and it will display the versions available. You can see more details about each version by clicking the down arrow ▼ next to each version.
B - Which version will I receive on my order?
If ordered, you would receive the product highest on the list in the "Versioning" tab. If you were to order more than exists of that top version, it would then send the difference of the second version. So if version A had 500 in stock and version B had 2000 in stock, if your order was for 1000 you would receive the 500 of A and 500 of B, assuming that A was first on the list. You can check the inventory amount of the versions by clicking the "Inventory" tab.
C - How do I see a product's history?
In the "History" tab, it will show every shipment, warehouse pull, receipt, adjustment, and disposal of that product. The running total on the right hand side gives insight into what the inventory level was at the time of that action. You can click any of these events to see more details of the transaction.
D - Which offers is this product included on?
Clicking on the "Offer List" tab will display every offer that the product is tied to. In the example below, this product is included on 3 offers. None appear to be a 1:1 offer.
Notable areas of the product inquiry
- Product Inquiry
- Product ID
- Description (name)
- Warehouse Parameters
- Reorder Point
- Reorder Amount
- Reorder Comments
- Physical Characteristics
- Pack QTY
- Ship Seperately (flag)
- Valuation and Pricing
- Sort Groups
- Product categorization for reporting
- Versioning (See item A)
- Add/disable/edit versions
- Set expiration date
- Version Comments
- Offer inquiry tree (only if 1:1 offer exists)
- Inventory (See item B)
- QTY on hand
- QTY reserved
- QTY per version
- History (See item C)
- Inventoy receipts, warehouse pull/return, shipments, adjustments, and disposals.
- Offer List (See item D)
- All offers in which this product is included
- Kits in which this product is included